Terms and Conditions Apartment rental conditions published pursuant to § 5 et seq.
The Electronic Commerce Act
I. Proposal and conclusion of the contract
1.1. Orders are accepted by the broker exclusively on the forms prescribed by these conditions via the interface at www.apartmanysileas.sk.
1.2. The order submitted is binding, the lessor can cancel it only by the notification under Art. V.
1.3. Changes and additions to the order only apply to duplicate confirmation in a written (including electronic) form.
1.4. The order is a proposal to conclude a short-term lease agreement for the subject defined by the description and apartment number on the form in the user interface on www.apartmanysileas.sk
1.5. The draft contract is accepted by the addressee if, upon receipt or delivery of the order, it confirms by e-mail to the intermediaries whether it is generated by www.apartmanysileas.sk through other web sites (discount portals) or other technical means, confirmation record.
1.6. The proposal for the contract is accepted by the addressee even if it accepts the proposal in a manner other than the mediation of Apartments Sileas sro, the confirmation must in this case also contain a confirmation that at that time the rental of the apartment is not already arranged for another person through the interface www.apartmanysileas.sk, or a linked Web site.II. Subject matter and nature of the contract
2.1. The subject of the contract is the short-term lease of premises not occupying permanent accommodation, the provisions of the lease and accommodation agreements shall apply mutatis mutandis.
2.2. The subject of the contract is also the modification of the conditions for the application of mutual responsibility relationships.
III. Pricing and payment terms
3.1. The tenant is obligated to pay the landlord properly and on time the agreed or determined price on the account maintained by the intermediary. Unless otherwise agreed, the price is negotiated at the price of the offer published on www.apartmanysileas.sk .
3.2. The price is payable on the basis of an invoice issued by the landlord and delivered to the tenant at the latest on the day of termination of the lease. The maturity of the invoice or its non-surplus balance, unless otherwise agreed by the parties, is 10 days after the receipt of the invoice in written or electronic form no later than the date of termination of the lease.
3. 3. The price is paid by the customer according to the chosen method of payment mentioned in the order.
3.4. In the event of late payment, the parties have negotiated a contractual fine of 2 percent for each day of delay within 60 days of delay and 1 percent for each day of delay from the 61st day of delay. The fine is payable on the day of receipt of the call for payment.
3.5. In the event that the relationship between the parties is governed by the Commercial Code and the Customer is not a consumer, the provisions of the Spanish Law on Combating Late Payments in Trade Relations shall apply to the lessor's rights.
IV. Service provision and service claim
4.1. The date of service is understood to be the day on which the service was rendered or made available to the lessee on the ordered scale, notwithstanding additional orders (ancillary services) .
4.2. Claims on the quality and scope of services do not affect the price maturity; the supplier is entitled to extend the maturity during the complaint procedure.
4.3. The customer may claim the quality and scope of the services provided electronically, in writing or in person. If the customer complains about the quality or scope of the service at the place of accommodation, the third person appointed by the landlord may also accept the claim,
4.4. Complaint about the quality of the provided services is possible at the latest on the day of the end of the accommodation / rent. If the complaint is provided by a third person pursuant to par. 3.4 has no right to decide on a discount or a refund of the price paid, it can only negotiate a substitute performance or provide for the removal of the defects of the service provided.
4.6. If the landlord fails to reclaim the complaint within 15 days of filing the complaint, he or she rejects the complaint in part or in whole or within 30 days of filing a claim, or refunds the amount paid to him or her within the scope of the reclaimed claim, the claimant has the right to claim reimbursement of the price paid appropriate part of the court or arbitration panel. V. Withdrawal from the order and cancellation fees
5.1 You may withdraw from the service order at any time, but no later than the last day before your arrival, by e-mail to the contact e-mail address at www.apartmanysileas.sk
5.2. In the event that the order is canceled by notification by the client, the landlord is entitled to a cancellation fee.
5. 3. The amount of the cancellation fee is:
The guest can cancel free of charge until 30 days before arrival. The guest will be charged the total price if they cancel in the 30 days before arrival. If the guest doesn’t show up they will be charged the total price.The guest will be charged a prepayment of the total price at any time.You will accept prepayment by: Other. You will refund within: 7 days.
5.4. Cancellation fee Intermediary in the name of the tenants will be charged with the paid accommodation price on the date of the cancellation notice. The balance of the paid price shall be paid by the intermediary to the customer within 7 days of delivery of the notice. If the price was not paid prior to the cancellation, the cancellation fee is due on the day following the notice of withdrawal.
VI. Damage compensation
6.1. The condition of compensation for damages on items - money, money over EUR 100 (and equivalents) and jewelery is to be deposited in a safe / segmented / safe deposit box at the joint reception of the lessor. In the event that such articles are not deposited in this way, this is sufficient evidence of the failure of the injured person to prevent the occurrence of damage.
6.2. In other cases, compensation for damages in the cases brought will render the injured claim for compensation by filling in the claim form, which he will rather sign and sign with the authorized agent of the lessor. The report contains undisputable factual assertions about the course of the event, separately identified controversial facts and the proposed method of proving them. In the event that the report is not damaged, it is obliged to indicate the evidence of the damage, its extent and the connection between the damage to the submitted cases and its submission (the fact that the damage occurred during the stay and that the thing was brought into the premises of the subject rental) at the latest in the timely application of the claim for damages.6.3. The liability of the lessee and the persons jointly liable for damage to the apartment equipment and its premises shall be deemed to have been established if the damage occurred during the use of the apartment premises if such damage is detected at the latest at the time of the termination of the lease and is recorded in the record of the damage incurred otherwise, only if the occurrence of the damage event is recorded by the lessor or the service provider. To determine the time of occurrence of damage the decisive state of the facility is on the inventory list on the day of taking over the premises.6.4. Liability for damages also applies to common areas used by multiple tenants, common areas of individual buildings in which apartments are located, and damage to adjacent plots where damage causes the lessee to pay damages to the landlord. VII. Joint commitments and settlement of disputes arising from multilateral transactions7.1. If any of the group of entrepreneurs (§ 2 of the Commercial Code), including affiliated companies and trade entrepreneurs participating in the use of a common element in a commercial currency (Section 10 (2) and Section 66a of the Commercial Code) or persons in a controlled and (a) to its use by other members of the group of entrepreneurs; b) to its use by employees or other persons subject to the entrepreneur; such an acceptance shall constitute an agreement for the creation of a joint venture; obligation under Section 511 of the Civil Code; if the act occurs without the consent of the original debtor - the buyer, such acceptance is an acceptance of the obligation under § 533 of the Commercial Code, both in terms of the lease and the right to compensation for the subject of the lease.7.2. Similarly, the parties have agreed on a joint commitment of the natural person or the legal entity that has concluded the contract and its close persons or persons against whom the application pursuant to Section 42b of the Civil Procedure Act pursuant to Section 511 of the Civil Procedure Act and Section 533 of the Commercial Code.7.3. Similarly, the parties have agreed to establish a joint commitment of the lessee with physical persons outside the employees of the lessor or its subordinates or its contractors, to whom the lessee has allowed the use of the lease.7.3. In order to resolve disputes arising from joint commitments or multilateral transactions occurring on the basis of the conclusion of a contract and taking over the subject of the lease under the preceding paragraphs, Article IX shall apply. these conditions.VIII. Draft arbitration agreement to settle disputes with third parties8.1. The customer (the lessee), by submitting the order and agreeing to these conditions, proposes simultaneously the conclusion of the arbitration clause, IX to all persons bound by joint commitments as well as to the commitment of the ordering party pursuant to § 533 of OT.8.2. The landlord, by confirming the order, proposes at the same time the conclusion of the arbitration clause, IX to all persons who are or will be bound by the joint obligations with the customer as well as by joining an obligation under § 533 of OT.8.3. The proposal under par. 8.1. and 8.2. is binding and irrevocable, and the acceptance by the joint debtors (the persons jointly bound) as well as the natural and legal persons who will accede to the lessee's obligation towards the lessor, is the arbitration agreement concluded under Art. IX.IX. Dispute resolution and choice of law9.1. All disputes between or in connection with this arbitration clause, including disputes concerning its validity, breach, interpretation and dissolution, as well as disputes concerning the arbitrability of the dispute, shall be settled by an arbitration panel formed by the sole arbitrator Mgr. Slavomír Jančok, ACIArb
Apartmány Sileas, s.r.o.
Terms and Conditions Hotel.cz
1.1. The Hotel.cz website (" Hotel.cz Portal ") is a portal for arranging accommodation reservations operated by HOTEL. CZ as , with its registered office at Kolbenova 882 / 5a, Vysočany, 190 00, Prague 9, registered in the Commercial Register at the Municipal Court in Prague, Section B, Insert 9533 (" Operator "). Correspondence address of the Operator: Řeznická 7, 460 01 Liberec, telephone 222 539 539 e-mail: [email protected].
1.2. Accommodation facility is the owner / tenant of accommodation facilities (" Accommodation facility "), providing the Customer with services according to the order mediated on the Hotel.cz Portal .
1.3. Customer is a person (natural or legal) ordering services offered in Accommodation Facilities (" Customer ").
2.1. These General Terms and Conditions (" GTC ") govern the contractual relationship between the Operator, the Customer and the Accommodation Facility in the implementation of accommodation booking offered by the Accommodation equipment on the Hotel.cz Portal (" Service ").
2.2. The contractual relationship between the Operator and the Accommodation Facility is governed by the brokerage agreement and these GTC.
2.3. The contractual relationship between the Operator and the Customer is governed by the Contract (as this term is defined below), these GTC and the business conditions of each individual Accommodation Facility („ OP facilities “), which are listed in the footer of the reservation form for each specific Accommodation Facility mediated on the Hotel.cz Portal. In the event of a conflict between these GTC and the OP facility, the business conditions that are more favorable for the Customer shall prevail. The customer is obliged to get acquainted with the GTC and OP equipment.
3.1. Contractual relations between the contracting parties are governed by the laws of the Czech Republic.
3.2. The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Company Identification Number: 000 20 869, Internet address, is responsible for out-of-court settlement of consumer disputes under the Agreement. : http://www.coi.cz/. The online dispute resolution platform at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the Operator and the Consumer Customer under the Contract by electronic means.
3.3. European Consumer Center Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz/ is a contact Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution and amending Regulation (EC) No 2006/2004 and Directive 2009/22 / EC consumer dispute resolution online).
4.1. Ordering
Customer expresses its interest in the Service by submitting a booking form (" Order "). The Operator verifies the free capacity at the Accommodation Facility within the term required by the Customer in the Order and informs the Customer about the availability and specific price of accommodation for the selected date. Binding ordering of the Service occurs at the moment of telephone or written confirmation of the Order / approval of the binding offer by the Customer and the Operator (sending the accommodation voucher to the Customer).
The operator on the Hotel.cz Portal also displays the offers of Accommodation Facilities advertised on the web portal www.spa.cz („ Spa Portal .cz “). In the event that an Order for a stay is sent from the Spa.cz Portal, the given contractual relationship is governed by the business conditions of the Spa.cz Portal, available at: https://www.spa.cz/vseobecne-obchodni-podminky.html. The Customer is obliged to read the given business conditions before sending the Order.
4.2. Price of the service
The price of the Service is determined by the Accommodation Facility. The price depends on the selected date, number of persons and other parameters entered by the Customer in the Order. Prior to the binding confirmation, the Operator informs the Customer about the final price (with information about the currency in which the price is governed); after the approval of the binding offer by the Customer, a binding order for the Services will take place, ie a contract will be concluded between the Customer and the Operator ("Contract").
The prices displayed for individual Accommodation Facilities on the Hotel.cz Portal are determined by the Accommodation Facilities, are only indicative and are not binding until the binding offer is sent by the Operator to the Customer.
The Hotel.cz portal publishes offers of Accommodation Facilities in addition to Czech crowns also in selected foreign currencies (especially in EUR), while conversion into Czech crowns is governed by the exchange rate set by the accommodation beginning or the current exchange rate of the Czech National Bank listed on https://www.cnb.cz/cs/financni-trhy/devizovy-trh/kurzy-devizoveho-trhu/kurzy-devizoveho-trhu/ - the conversion is always valid at the time of the Customer's visit to the Hotel.cz Portal. The Customer acknowledges that when publishing offers of Accommodation Facilities in a currency other than Czech crowns, the amount expressing the price for the Services may be adjusted after the execution of the Order (especially due to a change in the exchange rate). However, the final price expressed in the currency binding for the given Order does not change from the moment the binding offer is sent by the Operator.
Unless otherwise stated, the final price does not take into account any additional requirements of the Customer that were entered in the note field during the Order or such requirements that are considered additional during the telephone order, of which the Customer is informed during the call. Additional notes are also displayed in the accommodation voucher and accompanying e-mails. Additional requirements are actively negotiated by the Accommodation Facility directly with the Customer.
In the case of non-refundable reservations, the Accommodation Facility is entitled to deduct the corresponding amount only if such additional requirements of the Customer affect the total price of accommodation. The operator is not responsible for providing additional requirements, their price or quality.
4.3. Payment Terms
Payment is made at the Accommodation Facility. For some bookings, especially for group bookings, a credit card guarantee or a deposit of up to 100% of the stay may be required. The Customer is informed of the credit card guarantee or prepayment during the Order Confirmation process.
In special cases, but especially in case of repeated arrivals or complaints of accommodation providers for violation of the accommodation regulations, the Customer may be required to guarantee a payment card.
4.4. Gift vouchers
Gift vouchers are vouchers issued by the Operator, which the Customer can purchase and use to pay for the Order with them, ie a stay in the Accommodation Facility ("DP") can be purchased with them. The values on the DP with the values of other discount coupons cannot be added at the same time.
The customer has the opportunity to purchase a DP in one of the offered values, which can then be used for one of the stays offered on the Hotel.cz Portal. The information about the specific stay stated on the DP is not binding and the DP can also be used for other stays offered at the time of applying the DP on the Hotel.cz Portal.
The customer has the option to choose the form of DP delivery. The electronic form of DP delivered to the Customer's e-mail address is free of charge, the paper form of DP delivered via a postal service provider (eg Czech Post) is charged CZK 70.
DP is non-transferable after its issuance and can be used only by the Customer or the person listed on it, to select a stay package from the current offer on the Hotel.cz Portal and other sites specified by the Operator (currently only on the Spa Portal. cz) with regard to the free capacities of the Accommodation Facility.
The validity of the DP is indicated on its front page and is at least 12 (in words: twelve) months from the date of its issuance. If the validity of the DP according to these GTC differs (is shorter) from the one stated on the front of the DP, the validity on the front of the DP takes precedence . After the expiration of the DP (eg in case of non-use), the Customer loses the opportunity to apply it and is not entitled to claim compensation for it.
The Operator may decide to extend the validity of the DP at the request of the Customer. The Customer is not entitled to such an extension and is aware that it always depends on the decision of the Operator.
Each DP, or any discount or other coupon provided by the Operator in connection with its Services, is a one-time and expires after its application.
If the value of DP does not reach the price of the booked stay, the difference can be paid by any payment method allowed by the Operator. If the price of the stay is lower than the value of the DP, the difference in value will not be reimbursed and no financial compensation can be claimed for it.
DP is not exchangeable for money, it cannot be exchanged or drawn gradually. The value of DP can be exhausted only by its one-time application.
4.5. Communication mediation
By acceding to these GTC, the Accommodation Facility agrees to mediate communication by the Operator through the Hotel.cz Portal (including any processing, storage, receipt, access to, viewing and monitoring of communication by the Hotel.cz Portal) („ Communication mediation b) “) and declares that it thoroughly informs its employees, representatives and other persons (and in accordance with the applicable legal regulations it will inform them and possibly obtain consent) about the use of the Communication Mediation service provided to it or is provided on its behalf. The accommodation facility agrees not to use the Communication Mediation service to send unsolicited commercial messages. The Accommodation Facility shall fully indemnify the Operator for any third party claims or sanctions resulting from the illegal or unauthorized use of the Communication Mediation Service for the Accommodation Facility's own purposes.
5.1. Cancellation policy for accommodation
Cancellation conditions are specified in the OP device. In the event that the Accommodation Facility does not have its own cancellation policy defined, the first night will be charged to the guarantee by credit card guarantee in case of no-show. If the reservation is canceled by the Customer (cancellation is confirmed by the Operator to the Customer in writing) 24 or more hours before the originally planned arrival of the guest, no cancellation fee is applied to the guarantee by credit card.
5.2. Cancellation policy for gift vouchers
The customer is entitled to withdraw from the purchase contract for the purchase of DP within 14 days from the date of receipt, ie the issuance of DP, this does not apply if DP has already applied within this period.
After the issuance and expiration of the 14-day return period, DP is non-refundable and no financial compensation can be claimed for it.
5.3. The Customer is obliged to inform the Operator of any changes in the Order or its cancellation in writing.
5.4. In the event of cancellation of the Order by the Operator or the Accommodation Facility, the Operator will offer the Customer an alternative date or stay in another Accommodation Facility. In the event that the Customer does not accept the alternatives, the Operator will return to the Customer the paid payment paid by the Customer to the Operator for such canceled Order. The Customer must claim the Customer's payments made to the Accommodation Facility back after the Accommodation Facility and not after the Operator.
5.5. Complaints about the quality of accommodation and services provided by the Accommodation Facility are resolved by the Customer himself and directly with the Accommodation Facility, or with the help of the Operator, who can communicate with the specific Accommodation Facility regarding the Customer's complaint.
5.6. Complaints about the Operator's Services are possible in writing electronically at the e-mail address [email protected] or by correspondence at the address ONLINE HOLDING s.r.o., Řeznická 7, 460 01 Liberec. The Customer's complaint concerning the Operator's Services will be settled immediately, or as soon as possible after its receipt, but no later than within 30 days, and the Operator will make every effort to ensure that the Customer's complaint is resolved to his satisfaction. The customer will be continuously informed about the status and manner of handling his complaint.
6.1. All content and information stated in the offers of Accommodation Facilities are stored on the Hotel.cz Portal by Accommodation Facilities. In relation to the content and information provided in the offers of Accommodation Facilities, Hotel.cz Portal acts as a service provider, which consists in storing information provided by users (Accommodation Facilities) within the meaning of Article 14 of Directive 2000/31 / EC of the European Parliament and of the Council of 8 June 2000 on certain legal aspects of information society services, in particular electronic commerce, in the Internal Market (the “Electronic Commerce Directive”) and Section 5 of Act No. 480/2004 Coll., on Certain Information Society Services, as amended (“ Act on certain information society services ").
6.2. The operator is not (in accordance with Article 15 of the Electronic Commerce Directive and § 6 of the Act on Certain Information Society Services) obliged to supervise the content of the information transmitted or stored by it, nor to actively seek out facts and circumstances that point to illegal information.
6.3. In accordance with Article 6.2 of these GTC, the Operator does not verify the content and information in the offers of Accommodation Facilities and does not exercise any control or supervision over them. The Operator thus does not guarantee the accuracy, completeness, correctness, legality or availability of the content and information stated in the offers of the Accommodation Facilities.
6.4. of the Act on Certain Information Society Services without delay all steps that may be required of it to remove or make such content and information inaccessible.
6.5. Any responsibility of the Operator for the content and information stated in the offers of Accommodation Facilities is governed by the rules set out in the Directive on Electronic Commerce and in the Act on Certain Information Society Services.
6.6. The Operator is responsible for its own content and information provided on the Hotel.cz Portal in accordance with the applicable legislation.
7.1. Any person may report illegal content and information on the Hotel.cz Portal to the Hotel.cz Portal in the manner described in this Article 7 of the GTC ("Notifier").
7.2. The Notifier is obliged to report illegal content to the Operator on the Hotel.cz Portal in accordance with this Article 7 of the GTC (" Notification ").
7.3. The Notifier is obliged to deliver the Notification to the Operator in writing electronically to the e-mail address [email protected] or by correspondence to the address HOTEL.CZ as, Řeznická 7, 460 01 Liberec
7.4. The notification must contain at least:
(a) details of the Notifier, including his contact details;
(b) identification of the Accommodation Facility's offer or placement of content on the Hotel.cz Portal, including the entire unique URL of the site;
(c) a statement stating that the content is illegal;
(d) an explanation of the reasons for the illegality of the content;
(e) additional information necessary to assess the illegality of the content.
7.5. The Notifier is responsible for the accuracy, veracity, completeness, legitimacy and justification of the Notification. The Notifier is responsible for the Notification, which incorrectly, falsely, unjustifiably or unjustifiably marks legally harmless content, including liability for damage caused to the Accommodation Facility to which the Notification relates and / or the Operator.
7.6. In the event that the Notification does not contain at least the data and information specified in Article 7.4 of these GBTC, such Notification may not be considered by the Operator due to the circumstances of the case. made. In such a case, the Operator is entitled to request additional information from the Notifier to the Notification.
8.1. The accommodation facility is responsible for the content of the offers; may not contain false or otherwise misleading information in the tenders, or information that otherwise violates the laws or rights of third parties and is liable for damages caused by a breach of this obligation.
8.2. If the Accommodation Facility repeatedly (incorrectly or repeatedly) provides false or otherwise misleading information in the offer, or information otherwise violating legal regulations or the rights of third parties, the Operator is entitled to terminate the contractual relationship with the Accommodation Facility by withdrawing from the contract. The accommodation facility is obliged to remove all its offers and content from the Hotel.cz Portal immediately after the withdrawal takes effect. If he fails to do so, the Operator is entitled to remove all offers and content of the given Accommodation Facility.
The processing of personal data in the provision of the Services by the Operator (including handling cookies, sending business messages and recording telephone calls) is governed by the principles of personal data processing available here:
www.hotel.cz/privacy-policy/
10.1. The Operator may continuously change or supplement the wording of these GTC. The Customer acknowledges that the GTC valid at the time of concluding the Contract will always apply to the contractual relationship between him and the Operator.
10.2. These GTC come into force and effect on 14.3.2022 .
10.3. The valid wording of these GTC is available at the headquarters of the Hotel.cz Portal and is published on the website www.hotel.cz.
Remarketing privacy policy